Heathrow Chauffeur Service Privacy Policy

Protecting Your Personal Information on Our Website

Last updated: 19 June 2023.


By accepting our website terms or visiting the official website of Heathrow Chauffeur Service ("the Website"), you agree to the practices described in this Privacy Policy.

We believe in protecting your personal data (as defined in the Data Protection Act 1998) and are committed to providing you with personalized service that respects your privacy. This policy outlines how we collect personal data and the security measures we employ to protect it. It should be read alongside the Website Terms.

When we collect personal data from you or when you avail yourself of our services, we will provide you with the option to indicate whether you would like to receive information about other services or products from us (as applicable). You can change your preference at any time by contacting us via email.

Some of the personal data we hold may be considered "sensitive personal data" under the Data Protection Act 1998, such as health information or ethnic origin.

1. Collecting Information
We may collect personal data from various sources, including:
- Information provided by you when agreeing to our services, which may include contact details, payment details, and bank information.
- Information obtained when you contact us with an inquiry or in response to our communications, which may provide insights into your use of our services.
- Information available from publicly accessible documents, such as the electoral register. (If applicable)

2. Use of Your Personal Information
Personal data about our customers is crucial to our business, and we will only use it for the following purposes, without retaining it longer than necessary as prescibed by the local taxi licensing office:

- To identify you when you contact us.
- To identify accounts, services, and/or products that may be of interest to you or offered by selected partners. We may use automated means and scoring systems to determine these options based on the personal data provided by you and information we hold, as well as data from third-party agencies (including credit reference agencies - ONLY if applicable).
- To administer and improve the management of your accounts, services, and products, whether current or potential.
- To conduct marketing analysis, customer profiling, research, statistics, and testing.
- To prevent and detect fraud or loss.
- To contact you via various means (mail, email, telephone, visit, text, or multimedia messages) about our products and services, unless you have previously opted out.
- We may monitor and record communications (such as phone conversations and emails) for quality assurance and compliance.
- We may verify your details with fraud prevention agencies. If we suspect fraud due to false or inaccurate information, we will record it.
- We will not disclose your personal data to third parties, except as stated in this Privacy Policy.
- We may share personal data with other individuals or organizations in the following cases:
  - If our company or its assets are acquired or in the process of being acquired by a third party, personal data may be transferred as part of the transaction.
  - If we are legally or legitimately required to provide information for legal or regulatory purposes, as part of legal proceedings, or for prospective legal proceedings.
  - We engage companies and individuals to perform certain functions on our behalf, and we may disclose personal data to them strictly for the purposes outlined in clause 2.1.

Heathrow Chauffeur Service is a web marketing tool of Dinez Taxis and Airport Transfers, located at 151 Grosvenor Road Aldershot GU11 3EF Hampshire, understands the importance of safeguarding your information and appreciates your trust in us to handle it responsibly. This privacy policy explains how we collect and use personal data and forms part of our website terms and conditions.